Return & Cancellation Policy
Request a return
Sign in to your MPC Supply account, select your order, and submit a return request. MPC reviews requests before approval. Do not ship your return until MPC authorizes it and provides an RMA number and instructions. For questions or exceptions, email support@mpcsupply.com.
Return address after approval:
MPC Supply
800 10th St E
Suite C3
Hastings, MN 55033
Returns
Our return window is 30 days from delivery unless otherwise authorized by MPC.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Actual product photos and color hex codes are used to display the color; however, colors of films may vary depending on your monitor's resolution. You will be responsible for return shipping costs and restocking fees (described below) if the reason for your return is related to color discrepancies.
Returns are subject to a 20% restocking fee and buyer-paid return shipping unless otherwise authorized by MPC, plus original shipping charges covered under our free shipping policy. This is only for us to break even given the original shipping charges are now sunken costs as the sale is now reversed. Original shipping charges, if applicable, will not be refunded if order return is not due to our error or material defect.
Please do not send your purchase back to the manufacturer until a request to do so and are provided an RMA NUMBER by contacting support@mpcsupply.com. Please reference your order number & reason for return in your email.
There are certain situations where only partial refunds are granted (if applicable).
Cancellations
If a customer requests cancellation of an order before it has been shipped a cancellation fee of 3.5% may be withheld from the total refund.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you with the status of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@mpcsupply.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@mpcsupply.com and send your item to: MPC Supply, 800 10th St E, Suite C3, Hastings, MN 55033.
Shipping
The buyer pays return shipping unless otherwise authorized by MPC. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. To return your product, you should mail your product (unless otherwise specified) to: MPC Supply, 800 10th St E, Suite C3, Hastings, MN 55033
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.