Frequently Asked Questions

Sign in to your account using the email address from your order, then open the order to view its status and available tracking information. You can also use the tracking link in your shipping confirmation email. If tracking is missing, stalled, or shows delivered but you cannot find the package, email support@mpcsupply.com with your order number and tracking number so we can investigate.

Find quick answers about ordering from MPC Supply. Need a hand? Call (651) 480-8155 or contact us.

Website orders of $100 or more qualify for free standard shipping within the contiguous United States. Orders under $100 ship for a flat rate of $9.95. There are no product exclusions. These offers do not apply to Alaska, Hawaii, or destinations outside the contiguous U.S. Expedited shipping costs extra. See our Shipping Policy for more details, including orders placed outside our website.

No—there is no minimum order amount. The $100 minimum applies only to free shipping on website orders.

In-stock orders placed before 2:00 p.m. Central Time ship the same business day. Most orders arrive in 1–3 business days, or up to 4 business days for the West Coast. Expedited shipping options are available at checkout. See our Shipping Policy for details.

An out-of-stock item may ship directly from the manufacturer. We will notify you of the estimated delivery time, and this will not change your shipping cost. If you have a project deadline, contact us before ordering to check availability.

Sales tax is collected where required by law. Eligible resale or other exempt purchases may qualify for tax exemption with valid documentation. If tax is not collected at checkout, you may still be responsible for use tax in your state.

If you are a Minnesota customer with a qualifying exemption, email your completed exemption form to support@mpcsupply.com. We will review it and update your account. If you have already ordered, include your order number so we can credit back any applicable tax charged on qualifying purchases. Visit our MN Tax Exempt page for the Minnesota certificate.

Our standard return window is 30 days from delivery. Eligible items must be unused, in their original condition and packaging. Sale items are not returnable. A 20% restocking fee applies. The buyer pays return shipping unless otherwise authorized by MPC.

To start a return, sign in to your account, open the order, and submit a return request. Wait for MPC approval, an RMA number, and return instructions before shipping. For help or exceptions, email support@mpcsupply.com with your order number and reason for return to request an RMA number and return instructions. See our Return & Cancellation Policy for full details.

Contact us as soon as possible if you need to cancel an order. Cancellations requested before shipment may be subject to a 3.5% cancellation fee. See our Return & Cancellation Policy.

Yes—call (651) 480-8155 or email support@mpcsupply.com. Tell us about your application, the surface, indoor or outdoor use, and any printer or equipment you plan to use so we can help you explore suitable options.